Staffworks Group
https://cdn.haleymarketing.com/templates/61205/logos/square.png
http://www.staffworksgroup.com
http://www.staffworksgroup.com
USD
22.50
HOUR
true
Customer Service Rep
Green Bay, WI 54307 US
Posted: 03/17/2023
2023-03-17
2023-04-24
Employment Type:
Contract
Industry: Professional
Job Number: CE17222317
Pay Rate: 22.50
Job Description
CUSTOMER SERVICE REP
Overview:
Act as a liaison between a specific customer account base and production. Maintain a schedule based on customer requests. Monitor particular job assignment activity. Communicate with Customer Service, Sales, Estimating, Planning and Production to assure a accurate and timely delivery to each customer.
Duties and Responsibilities of the CSR include:
- Talks with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service.
- Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders.
- Review and update the schedule for proofs and production. Call on proofs, review proofs, and forward proofs to the customer.
- Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
- Use of safe work habits and complies with all safety rules and guidelines.
- Know, understand, and comply with all company policies.
- Ability to perform work accurately and thoroughly and accept responsibility for his/her own actions.
- Participation in weekly Customer Service meetings.
- Ability to utilize the available time to organize and complete work within given deadlines.
- Computer skills are essential for this position along with being familiar and having the ability to learn software programs related to printing production.
Requirements for the CSR position include:
- Bachelor's degree (B. A.) from four-year college or university preferred
- 2+ years of related experience and/or training; or equivalent combination of education and experience
- Basic mathematical skills
- Ability to follow direction
- Ability to make critical decisions
- Strong organization & time management skills
- Strong written and verbal communication skills and ability to communicate effectively with others
- Interpret and follow directions with precision
- Computer skills for job detail input
“Equal Opportunity Employer”